You can contact our customer service team by sending an email to customerservice@chesterfieldbags.com or calling (+31) 50 763 0889.
If your question is about an order, please send the following along with your e-mail:
If you have a complaint about our products or service, please contact us via the contact form, klantenservice@chesterfieldbags.com, or call (050) 763 08 89. You will not receive an acknowledgment of receipt for your complaint, but we will respond within 2 business days. If you purchased a product from one of our retailers and wish to return it or have a complaint about it, please contact the store where you bought the product first. If you bought a Second Chance product and have questions or complaints about it, we refer you to this page: Second Chance. Unfortunately, we cannot offer our usual warranty on these products. If you are not satisfied with the handling of your complaint, you can submit it to the Thuiswinkel Dispute Committee, Postbus 90600, 2509 LP The Hague (www.sgc.nl). You can also submit your complaint to the Dispute Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).
We believe in the quality of our products and proudly offer a 2-year warranty on our leather products. This allows you to shop with confidence.
No, The Chesterfield Brand does not have its own physical stores. However, many retailers are affiliated with us, and many of them do have physical stores. They will be happy to welcome you in the store.
Our products are sold by retailers that are part of our retail network. Curious if there is a store near you? Feel free to contact our customer service. You can reach us by email at customerservice@chesterfieldbags.com or by phone at +31 50 763 08 89.
The Chesterfield Brand is a Dutch company. Our headquarters are located in Assen, Drenthe.
Thank you for your interest in our brand. We would be happy to receive more information (and your media kit if applicable) at marketing@chesterfieldbags.com. Our colleagues will get back to you within five working days.
Unfortunately, we cannot exchange your returned items. However, you can return the item you wish to exchange and place a new order for the item you wish to receive.
If you use our return procedure, you can return the order. In this case, we charge €4.95 return costs, which we will deduct from the amount to be credited. Of course, you can also return the products via another carrier, but the costs will be on you. The gift wrapping will not be credited.
You have the right to withdraw from the agreement within 30 days without giving any reason.
Returning your order is easy and quick. Register your return via our Returns page. Keep your track & trace code and zip code at hand. Returns from outside the EU are at your own expense. Please note that customs clearance costs are also involved.
Once we have received your returned goods, we will send you an email. Processing a return takes between 3 to 5 working days.
Orders within the EU and to the UK are shipped with DPD. The carrier for orders to other countries may vary. We carefully pack your order in a sturdy box. Once your order has been picked up from our warehouse, you will receive an email at the address you provided with a track & trace code. If you have created an account, you can also find the current information about your order there.
You will be kept informed about your order at various stages of the shipping process via email. If you have an account, you can log in and check the status of your order under "My Orders".
If a product is in stock and you order it on a working day* before 3:30 PM, your purchase will be shipped the same day. You can recognize a product that is currently out of stock by the button "Email me when available." You can leave your email address, and once the product is back in stock in our warehouse, you will be notified. It is difficult for us to say how long this might take: it can be two weeks, but it may take longer. Do you need the product soon? Then contact our customer service at customerservice@chesterfieldbags.com.
*On Fridays, orders placed before 3:00 PM are shipped the same day.
It depends on the delivery address whether you have to pay shipping costs. See our Deliveries page for the information per country.
On this page, you will find an overview the countries we ship to. We depend on our delivery partners for the delivery times and unfortunately have no control over any delays.
Normally, it is no problem if you want to pick up your order at our office in Assen. In that case, it is important that you first contact our customer service. You can do this by email (customerservice@chesterfieldbags.com) or by phone (+31 50 763 08 89).
Yes, you can. When placing an order, you can enter the address of the desired pick-up point as the delivery address. You will receive an email when your order is ready for pickup.
All our products come from India. Creating this unique leather requires craftsmanship, attention, and passion. We work with various suppliers from India, our leather partners. Through years of collaboration, daily contact, and frequent factory visits, we are able to build something beautiful together. For us, it is not a goal but a requirement that every link in the chain benefits from the production of our bags. To ensure this, we only work with SA8000 and/or SEDEX certified factories. All the leather we use also meets the REACH standard, and a large part is already vegetable-tanned (i.e., chrome-free), also known as wet white tanning. The hides used for our products come from various countries, mainly India and Poland. For 90% of our products, we use cowhide leather, and the remaining 10% is made from buffalo leather. Many people do not know that leather is a by-product of the meat industry. For us, this is an excellent opportunity to create a beautiful and sustainable product. By processing these cowhides in different ways, you get different types of leather. Through years of experience, we have developed our Cow Wax Pull Up leather. This leather is produced with natural waxes and oils, resulting in a unique soft and supple finish. Moreover, you can easily recondition this type of leather with this wax, creating a durable product that lasts for years.
At The Chesterfield Brand, we have an absolute fascination for leather. You need to smell it, feel it, and then you know if you have a beautiful piece of leather in your hands. For all products of The Chesterfield Brand, 100% Full Grain leather is used, also known as Full Grain. Full Grain leather is the layer with the most natural character; it is the strongest and most durable layer. More information can be found on this page: Our Leather.
Good question! At The Chesterfield Brand, we want to prove that things can be done differently and that everyone can positively benefit from better working and living conditions in the leather industry. Every link in our cycle is equally and fairly rewarded. Raw materials and materials are sourced with respect for nature and people, and we strictly and personally ensure that all production processes are carried out to European standards. The Chesterfield Brand offers an above-average reward for the efforts and investments of our retailers. We can do this by asking a fair price for our products, without discounts!
It is possible that a product is (temporarily) out of stock. You can leave your email address on the product page. You will be the first to receive an email when this product is back in stock.
You naturally want to take good care of your favorite leather bag or accessory. Therefore, we advise you to maintain these products well. Our advice is to treat your Chesterfield item at least four times a year. For optimal maintenance, we have developed several high-quality products: leather wax.
This is a cleaning and maintenance product in one! This wax provides optimal protection and nourishes the leather. It is colorless and can therefore be used for all leather colors. The wax dries quickly and does not stick. To make it easier for you, we have made an instruction video. You can find it on our page: maintenance tips.
Additionally, we also have a protection spray in our collection. This spray has been developed in collaboration with the manufacturer for an optimal result for our products and ensures that the leather bag does not rub off on clothing. For The Chesterfield Brand leather bags, which are mainly made of Wax Pull Up leather, there is a risk of the leather rubbing off on light clothing, especially in combination with warm weather and perspiration. You can easily prevent this by regularly spraying the bag with The Chesterfield Brand's color fix spray.
*It is not possible to ship our Protection Spray or Leather Wax Spray outside the EU.
It can happen that you get caught in the rain with your leather bag. Generally, leather resists water quite well, but we do not guarantee that our bags are 100% waterproof. A short shower should not be a problem (provided all zippers are properly closed). If the bag is exposed to moisture for an extended period, it may penetrate the inside of the bag. Again, this refers to prolonged exposure. If you maintain your bag well with our leather wax, you will most likely avoid these problems!
A leather bag can rub off on light clothing. The extent to which this happens depends on the type of leather. For The Chesterfield Brand leather bags, this mainly applies to bags made of Wax Pull Up leather. The chance of this is higher in combination with warm weather and perspiration.
Fortunately, you can easily remedy this by regularly spraying the bag with our color fix spray. This spray has been developed in collaboration with the manufacturer for an optimal result for our products. Do you want to know what type of leather your bag is made of? You can find this information in the specifications of the respective product.
Would you like to surprise someone with a gift card from The Chesterfield Brand? That's possible! We sell gift cards in a luxury gift packaging. You can choose from several amounts.
If the desired amount is not listed, please contact customer service at customerservice@chesterfieldbags.com.
We add new bags to our collection twice a year. We are happy to inform you about this through our newsletter and on our social media channels.
We are delighted that you want to place an order! We aim to make it as easy as possible for you. You can order in three simple steps:
You do not need an account to order from our webshop. One of the benefits of having an account is that you can track your previous orders and check the status of your current order. Creating an account is easy and can be done during checkout.
When you sign up for our newsletter, you will receive a discount code worth €5. You can use this code once for a purchase on chesterfieldbags.com. The order amount must be at least €50, and the discount will be applied to the shipping costs.
If you purchase multiple products, the discount will be proportionally divided among the items. If you return one or more items from your order, the discount will also be proportionally divided among the remaining items.
Once you have filled in the payment page and agreed to the terms and conditions, you will be redirected to the payment page. We accept various payment methods, including a gift card, iDEAL, PayPal, credit card, and AfterPay. More information about the different payment methods can be found here. You can pay with a gift card from The Chesterfield Brand. You can order this in our webshop, and you will receive a gift card with a discount code. You can enter this discount code during checkout.
Yes, you can! Choose the Klarna payment method and pay for your order after receiving it. We do not charge extra costs for this service.
Unfortunately, it is currently not possible to place a business order.
You can pay for a purchase with a gift card from The Chesterfield Brand. You can buy this gift card in our webshop, and you will receive a gift card with a code. You can enter this code in the 'Discount code field' during checkout. It is not possible to combine this gift card with the welcome discount.
When you sign up for our newsletter, you will receive a discount code worth €5. You can use this code once for a purchase on chesterfieldbags.com. The order amount must be at least €50, and the discount will be applied to the shipping costs.
If you purchase multiple products, the discount will be proportionally divided among the items. If you return one or more items from your order, the discount will also be proportionally divided among the remaining items.