Shipping & Returns
How much does shipping cost?
We deliver all orders over €100,- for free to the following countries:
The Netherlands, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Isle of Man, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.
On orders below €100,- we charge €9,95 shipping costs for the countries listed above.
For countries not listed above we charge €19,95 for shipping.
When will my order arrive?
Orders will be shipped within 24 hours or less on all in stock items from Monday to Friday. You will receive an e-mail with track&trace code on the day that your order will be dispatched.
We aim to dispatch your order the same day or the day after depending on the time you place your order. Most orders will arrive within 2-5 working days. For the exact delivery time for your country, please click the following link.
Who will ship my order?
All orders are shipped with our reliable partner DPD.
Do I have to pay Duties & Taxes?
All orders inside the European Union are free of duties or taxes. For all orders outside the European Union, you will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery. Please be aware that The Chesterfield Brand does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country. Since these fees are not computed nor applied to orders by The Chesterfield Brand, please contact your local customs office to find out more information if you are unsure of the charges.
How can I return an item?
All orders can be returned within 14 days. These 14 days start counting on the day that your order was delivered. Please note that for all items (except for mistakes from our side) you will be responsible for the shipping costs for returning the goods.
All returned goods must be returned in their original packaging with all tags in place. It is your responsibility to make sure the product is adequately packed to avoid any possible damage in transit. The Chesterfield Brand can not take any responsibility for damaged goods during transit.
You may return your products to the following adress :
The Chesterfield Brand